I used them in the UK and customer service was non-existent, they are also facing losing their licence in the UK. https://www.ft.com/content/5adbb200-02bf-40d6-815c-c13a4a30b5c4
Good to know! I signed up, found it weird it only worked in the app. Got an email a couple of days later that I had to upload additional docs. Opened it on a desktop, the link just didn’t work, it was a mobile only link. Not user friendly and not keen to trust them with my money.
I’ll stick with Wise. Happy customer for years.
Which explains their expansion into other countries.
Is there any reason to use this over my existing wise account?
I have been using them for a few days now. The card was free, and shipped quickly. Support has been a mixed bag, fastest way to get it was in-app (connecting with a rep at peak times can take ~5 mins, with replies being within a min each). But in-app support can’t do everything, so sometimes you have to rely on email (which is very slow). They also apparently have a forum. There is no phone support like Wise does. If you can get around all that, bank transfers move much more quickly compared to Wise, and they gave me cashback (but only up to £5 worth). I didn’t encounter any issues personally when I was using it, (besides the one time support stopped working, but that was just because I had not updated the app), but I know others who have. Technologically superior to NZ bank apps, but that shouldn’t be a surprise.
