• @Chefdano3
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    9028 days ago

    The standard rules are no refunds for games played more than 2 hrs. The first time you ask for a refund it’s handled by an automated system. Ask for a refund again, and an actual staff member will review. So just try again.

      • KraftingOP
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        5028 days ago

        This is also part of the default refund policy on steam too yeah. Less than 15 days and less than 2h of playtime.

        • @mihnt@lemmy.ca
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          28 days ago

          I’m aware, I may have just done it a bit early on in this fiasco.

          Edit: “We will not be granting a refund at this time. The date of the purchase exceeds 2 weeks (our refund policy maximum).”

            • @Chefdano3
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              28 days ago

              I saw a screenshot of someone getting a refund with 90 something hours. Worth a try and see if they give it to you. Better then being stuck with a purchase you can’t/won’t use.

          • @Chefdano3
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            728 days ago

            No harm in trying again.