It turns out that more technology in cars isn’t necessarily something customers want, and it’s not really improving their driving experience. We know my thoughts on the matter, but I’ll do my best to stay impartial on this latest survey from JD Power that shows most customers don’t appreciate technology in cars unless they can see a clear benefit to them.
JD Power’s 2024 U.S. Tech Experience Index Study evaluated over 81,000 drivers’ experience with “advanced vehicle technologies” in 2024 model year vehicles after 90 days of ownership, It turned out to be a pretty mixed bag when it came to what people liked using. There are a number of tech features that customers like using because they feels that it answers their needs, but at the same time there is a whole lot that don’t get used very often or are continually annoying, according to the survey.
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I had the same setup going on for a few years myself. The dongle recently bit the dust and I’ve been too lazy to replace it but my car’s bt connection is nowhere near as reliable as that $17 dinky device from amazon. Like 50% of the time my car will throw an error claiming my phone isn’t capable of Bluetooth audio while playing a song from it
(but really really I just want a headphone jack on my phone again)
A million times yes. I LOATHE having to update my earbuds’ firmware when I’m at the gym and I just want to start exercising already.