When German journalist Martin Bernklautyped his name and location into Microsoft’s Copilot to see how his articles would be picked up by the chatbot, the answers horrified him. Copilot’s results asserted that Bernklau was an escapee from a psychiatric institution, a convicted child abuser, and a conman preying on widowers. For years, Bernklau had served as a courts reporter and the AI chatbot had falsely blamed him for the crimes whose trials he had covered.
The accusations against Bernklau weren’t true, of course, and are examples of generative AI’s “hallucinations.” These are inaccurate or nonsensical responses to a prompt provided by the user, and they’re alarmingly common. Anyone attempting to use AI should always proceed with great caution, because information from such systems needs validation and verification by humans before it can be trusted.
But why did Copilot hallucinate these terrible and false accusations?
Unless there is a huge disclaimer before every interaction saying “THIS SYSTEM OUTPUTS BOLLOCKS!” then it’s not good enough. And any commercial enterprise that represents any AI-generated customer interaction as factual or correct should be held legally accountable for making that claim.
There are probably already cases where AI is being used for life-and-limb decisions, probably with a do-nothing human rubber stamp in the loop to give plausible deniability. People will be maimed and killed by these decisions.