As someone with a hearing impairment, robot phone menus are the absolute worst. Sometimes I just can’t understand what the options are and unlike a human, robots can’t rephrase or enunciate differently. I will literally go out of my way to not do business with some companies based solely on whether or not I can do everything online.
As someone with a hearing impairment, robot phone menus are the absolute worst. Sometimes I just can’t understand what the options are and unlike a human, robots can’t rephrase or enunciate differently. I will literally go out of my way to not do business with some companies based solely on whether or not I can do everything online.