• Moobythegoldensock
    link
    fedilink
    English
    arrow-up
    33
    ·
    1 year ago

    You don’t make your measures your targets.

    Example:

    “Our customers hate us. We will make our employees get a 10 on their surveys for each customer or we’ll punish them” makes the measure a target.

    “Our customers hate us, so we’re going to change our shitty policies to be more consumer friendly and see how our customers respond” keeps the measure as a measure.

    • mild_deviation@programming.dev
      link
      fedilink
      English
      arrow-up
      3
      arrow-down
      4
      ·
      1 year ago

      So the difference is who decides what changes to make when interacting with the subject of the measure: workers vs management. Making the measure a target is basically a shitty management technique that abdicates responsibility.