(straight from email)
• We’re adding a term to make sure our customers use equipment that complies with relevant standards.
• We are adding a right to slow your service if we reasonably believe you’ve breached our Acceptable Use Policy.
• We’re adding more definitions to what we consider ‘unfair, unreasonable or inappropriate use’.
• If a customer treats our people in an abusive or threatening way, we may end the interaction and – in extreme cases – we may stop offering our service to them altogether.
It’s Australia so it’s a combination of:
Most of this will be installed by NBN (National Broadband Network) contractors. Non NBN based connections are pretty uncommon these days, although the OP doesn’t specify.
Anyway that was the reason I assumed that other networking equipment would be relevant (such as routers) because there isn’t such thing as a third party device for most of the above. The OP used “modem” but I know a lot of Austalians use the term interchangeably, probably from the history of ADSL where modem-router combinations were common.