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News@lemmy.worldEnglish · 6 months ago

Spirit Airlines put six-year-old boy on the wrong flight alone

www.independent.co.uk

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Spirit Airlines put six-year-old boy on the wrong flight alone

www.independent.co.uk

MicroWave@lemmy.world to

News@lemmy.worldEnglish · 6 months ago

Airline staff allegedly told boy’s grandmother that he missed his flight

Spirit Airlines issued an apology after putting a six-year-old unaccompanied minor on the wrong flight.

The child was set to fly on Thursday from Philadelphia International Airport to Southwest Florida International Airport in Fort Myers, Florida, to visit his grandmother, WINK-TV reported.

Instead, the boy was “incorrectly boarded” on a flight to Orlando, Spirit acknowledged in a statement on Saturday.

The statement did not address how the error came to take place - during a busy holiday travel day.

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6 months ago
People make mistakes, that happens. Certain systems should be designed such that any mistakes people make have no or minimal consequences.

Numerous things failed here. Sending a lone 6 year old on the wrong flight is completely unacceptable for an airline.

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