Trade groups for Netflix, Disney, and others oppose an FTC proposal that would make it easier for people to cancel streaming and other subscriptions.
  • cassetti@kbin.social
    1·
    1 year ago

    Lol yeah, my friend works at one of the larger banks and things are very different - she handles chargebacks and oven deals with people who file chargebacks on a $5 hot dog they just bought claiming they got food poisoning 10 minutes later. It’s insane what some banks let fly.

    Sucks suntrust is such a crummy bank - I would look elsewhere for banking lol.

    • Freeman@lemmy.pub
      1·
      1 year ago

      Yeah that is crazy. I really only handle chargebacks as a final “nuclear” option. But some companies are just setup that it’s really the only recourse.

      I also have a pretty long and fairly steady history witb said CC merchant. So it’s clearly not a pattern or abuse. I’m thinking I’ve maybe filed 3-4 in the last 10 years. And that’s with an average of 200-500 transactions a month on the account.

      • cassetti@kbin.social
        1·
        1 year ago

        I really only handle chargebacks as a final “nuclear” option

        As it should be. I have to deal with customers who literally wait until they see I generate a tracking number and scanned in at the post office before they call their bank later that day and file chargeback because they know half the time small businesses aren’t diligent enough to respond within the 14 day window provided by the banks in the chargeback process for refuting a dispute.

        I also have a pretty long and fairly steady history witb said CC merchant. So it’s clearly not a pattern or abuse. I’m thinking I’ve maybe filed 3-4 in the last 10 years. And that’s with an average of 200-500 transactions a month on the account.

        Yeah, as I’ve recently discovered, credit unions tend to offer better customer service than banks these days for all things from loans to banking in general.

        • Freeman@lemmy.pub
          1·
          1 year ago

          Yep. That’s why we are exclusively credit union customers.

          I don’t even carry an atm/debit card. Just a credit card. Also don’t do autopay for bills unless they will charge a CC. No autopay from bill pay at all.