Another year, another refund policy update…
Remember when Purism at least promised to grant refunds? Those days are gone, now you don’t even get that. This is what the refund policy said until recently:
If, for any reason, you want to cancel your order before it was shipped, we will issue a full refund.
And now it says this:
Once an order is placed Purism will deliver that product to you, no refund is offered nor given for an order in the processing queue. If in the rarest case of a product being discontinued by Purism and an order is in the queue it would be refunded. Purism delivers products for orders.
Oh, trial periods are also gone now. It went from
If you want to return a product that doesn’t have any hardware issues, we will charge a 10% restocking fee. We accept these returns within 30 days of delivery.
to
We do not offer trial periods on products, once the product ships it can only be returned for defective hardware and a replacement will be provided after return evaluation.
With their president gone, the shit show of not honoring refund claims and now this, I guess it’s becoming more and more apparent that they’re in financial struggle.
I just hope some of you guys get something (money, hardware) out of it until it all collapses.
Edit:
It seems to be even worse. They’re apparently also (again) trying to apply their refund policy retro-actively:
link to post:
https://forums.puri.sm/t/any-updates-on-refunds/10739/24
screenshot (in case the post gets deleted):
