I’ve been trying to set up a landline replacement for my parents. I tried Ooma recently, unfortunately the call volume was loud and distorted. So I got a Grandstream HT802 and signed up for Callcentric.
The call quality is great but apparently you have to dial 1 before every call. I think this is going to be a problem for my parents.
Callcentric has some info about 10 digit calling on certain devices here and I can’t really understand it, seems like certain devices can do it but I can’t find any of them for sale anywhere, so I’m guessing this isn’t really going to be possible.
Does voip.ms make you dial 1 before every call? Ooma didn’t. I never would have guessed it would be necessary for Callcentric, and I wouldn’t have bothered with them if I knew. It’s not hard for me to dial an extra 1 but my parents can’t remember to do it.
In Voip.MS, you can just do 10 digit dialing by choosing “NANPA” as the choice for “Dialing Mode” in the Account Settings -> General tab
Not going to lie, I don’t know shit about grandstream ata’s, but is there not a way to prepend 1 to all calls? or 1 to any 10 digit call?
Also weird that callcentric doesn’t parse the call without the end user needing to dial 1. My company (5 different platforms atm) does it with out needing the 1, only exception is toll free dialing, the 1 is still required.
You can likely change the dial string to prepend a 1 before sending the invite to the carrier. For example on a Cisco SPA device you can use <:1>xxxxxxxxxx to prepend a 1 to a 10-digit number. It looks like the GS equivalent is <=1>xxxxxxxxxx