I bought my Steam Deck back in June 2023. Last night, it pretty much bricked. I got a black screen while playing and the unit died. I plugged it in for a few hours and left it. I came back and it wouldn’t turn on fully. I’ve only ever used the charger it came with. The fans will run cold and it’ll beep, but nothing else happens. I tried all the reset instructions I found on this sub and the Steam Deck support forum but nothing worked.
How likely is Steam to replace my Deck or am I fucked? I already submitted a customer support ticket, but I’m assuming they’re only open M-F because no one has answered yet.
This post is an automated archive from a submission made on /r/SteamDeck, powered by Fediverser software running on alien.top. Responses to this submission will not be seen by the original author until they claim ownership of their alien.top account. Please consider reaching out to them let them know about this post and help them migrate to Lemmy.
Lemmy users: you are still very much encouraged to participate in the discussion. There are still many other subscribers on !steamdeck@hardware.watch that can benefit from your contribution and join in the conversation.
Reddit users: you can also join the fediverse right away by getting by visiting https://portal.alien.top. If you are looking for a Reddit alternative made for and by an independent community, check out Fediverser.