This is an automated archive.

The original was posted on /r/sysadmin by /u/_17chan on 2024-01-18 22:02:35+00:00.

So, I’ve learned the hard way that a free ticketing system is either not *actually* free OR it’s unusable for what I’m looking to do, so I’m going to try and simplify this the best way possible:

I just started working for a small business that currently does NOT use a ticketing system. I’ve mentioned the benefits, but due to cost cutting measures, it’s out of the question. I know, I know, but in my current position, I don’t have much pull here.

So, what I’m looking for is either: A good recommendation that would work for only 1-2 people to use (we’d be entering the tickets ourselves instead of having the users do it) OR some kind of software that’s like a decent ticket / task tracker for one person so at least *I* can keep track of the tasks I’m working on. I’ve been trying the old school pen and paper route (the way my wife keeps track of everything) but for a number of reasons, going digital is just way easier for me.

So, anything along the lines of what I mentioned above would help. Thanks so much in advance! :)