Companies don’t pay for four-star reviews, but a person giving a four-star review liked the product overall.

      • Pons_Aelius@kbin.social
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        1 year ago

        Both ends of the spectrum are a problem,.

        5 star is often shills.

        “This weather app cured my scrofula…5 stars”

        1 star is often pissed off people who 1 star bomb minor inconvenience or have totally unrealistic expectations.

        “This weather app hasn’t cured my scrofula…1 star”

        In my experience it is the middle of the road reviews that give the most accurate gauge of reviewed product or service.