Working in IT, mainly with older neurotypicals, unfortunately, calling, is sometimes the only way to get things done.
I’ve emailed, and even left voicemails for people that go completely unanswered for weeks. When I finally get lucky and get them on the line, the issue gets fixed in minutes.
I appreciate when people actually engage through text. Often, after an unsuccessful call (getting voicemail or whatever), I’ll follow it up with an email. It’s getting to be more common, but not universal yet, that the emails get a reply within hours.
There’s still a lot of “old guard” in business, and I can usually tell by someones name and position, whether they’re going to be a phone call only user, or someone who will reply to emails.
VP Edward Jones? Probably need to call that guy.
Junior data entry person Emily Smith? Email. 100%.
Everyone else lies somewhere in-between.
If I email someone and ask for a date and time for a call to look at an issue and they reply but don’t give me one, saying something to the effect of “just connect as soon as you can”, I’ll literally forego calling, connect to their system and pop up a chat so we can talk.
I take hints.
I also prefer text over talking. Calling someone (or getting a call from someone) used to give me anxiety. After many years working in IT support, making/taking a phone call barely even registers now. I don’t like it, but I don’t have to. RFC 1925, rule #1. It has to work.
Anything that helps me get from “thing is broken” to “thing is fixed” is fine by me. I just want your ticket off my board.
Working in IT, mainly with older neurotypicals, unfortunately, calling, is sometimes the only way to get things done.
I’ve emailed, and even left voicemails for people that go completely unanswered for weeks. When I finally get lucky and get them on the line, the issue gets fixed in minutes.
I appreciate when people actually engage through text. Often, after an unsuccessful call (getting voicemail or whatever), I’ll follow it up with an email. It’s getting to be more common, but not universal yet, that the emails get a reply within hours.
There’s still a lot of “old guard” in business, and I can usually tell by someones name and position, whether they’re going to be a phone call only user, or someone who will reply to emails.
VP Edward Jones? Probably need to call that guy.
Junior data entry person Emily Smith? Email. 100%.
Everyone else lies somewhere in-between.
If I email someone and ask for a date and time for a call to look at an issue and they reply but don’t give me one, saying something to the effect of “just connect as soon as you can”, I’ll literally forego calling, connect to their system and pop up a chat so we can talk.
I take hints.
I also prefer text over talking. Calling someone (or getting a call from someone) used to give me anxiety. After many years working in IT support, making/taking a phone call barely even registers now. I don’t like it, but I don’t have to. RFC 1925, rule #1. It has to work.
Anything that helps me get from “thing is broken” to “thing is fixed” is fine by me. I just want your ticket off my board.