Qantas published a first class mistake fare between Sydney and Los Angeles. The airline isn’t honoring it, but is offering an alternative.
Qantas published a first class mistake fare between Sydney and Los Angeles. The airline isn’t honoring it, but is offering an alternative.
I see the author’s point. Sure it’s within their rights to just refund the tickets, but they did offer business class at the price the people paid which was below what business class costs.
Though - and I’m sure the numbers are out there - unless they would have sold those first class seats to others for full pop, they should have just let people keep them. If that person is going to be on the same plane, and the question is just what seat they get, why not put them in the fancy chair.
Unless Qantas first class is always booked, and maybe it is I don’t know, I don’t see much a reason not to just eat the mistake. It wouldn’t really cost them anything, and it might make someone choose Qantas again in the future for a normal flight.