We’d like to share some information about recent updates to the Steam Subscriber Agreement (SSA), which mainly relate to how any disputes between Valve and Steam users are resolved. We’ve eliminated the requirement that disputes be resolved by individual arbitration. As always, we encourage you to contact Steam Support when you have any issues, as that will nearly always be the best way to reach a solution.
They’re changing it because they discovered through this class action lawsuit that it’s cheaper to let it go to court.
I still think this is a good thing, but not necessarily being done for the good of the customer.
They’re changing it because they discovered through this class action lawsuit that it’s cheaper to let it go to court.
I still think this is a good thing, but not necessarily being done for the good of the customer.
Well, even if you’re forced to do the right thing, it’s still the right thing. (Thanks for the context!)