Yeah unfortunately this is a real issue. I also think it’s an issue that experienced users don’t really want to help newbies, especially those who can’t or won’t do research by themselves. Ideally experienced users would be more helpful, but at the same time that isn’t their job. There are many who learned Linux more or less on their own so it’s understandable they don’t want to help given they didn’t use any help when it was their turn. I think now that the community is growing this might start to change a bit, as the newcomers are more likely to have had help and be willing to help others.

I sometimes try to advocate for using Linux, and I don’t mind giving friends advice from time to time. That being said I don’t want to be stuck answering stupid questions all the time that could have been solved with a google search or a YouTube video. I have my own stuff to worry about both technical and otherwise.

That’s why I think teaching new users how to access resources like man pages, gnu info pages, google, and so on is the correct approach to take. It is empowering having the skills to work through your own issues. That being said I also think it’s important for experienced people to give advice on more complex questions.