If that’s the case idk it’s broken on the inside or not but you can’t even move the port. They did say there was an outage and are fixing it but I saw no trucks in the area when I left. Unless it could be in another nearby town that also affects other towns. But I do have a tech coming out tomorrow that I will explain everything I did and maybe suggest to him a new modem just to see, yea I’ll end up paying the rental fee again but it’s better than nothing

My ISP did tell me today that there was an outage and that they are working quickly to “fix” it but if they aren’t in the area “fixing” it where would they be fixing it?

It’s a modem not a router

Yeah using the web manager doesn’t have anything for a reset

these levels good?

No where in there is there a reset. I’ve looked but anyway I have a tech coming to look at it on Saturday. Hopefully he can fix it or at the very least if he has modems on hand go back to renting

I’ve tried everything from unplugging it for 60 seconds. Resetting it by that small reset hole to replacing the coax cable. Talked to the ISP they did some resets on their end. Nothing. So they scheduled a tech to come out and take a look.

Had this happen awhile ago where a reset fixed it but this time my speeds barely get over 1Mbps and a simple reset doesn’t do anything.

Ok so how would I do that then?

I guess that is by pressing that small reset button? If so I already did that twice. If it isna software update issue, it fails either way

I just did and saw the software update failed and a bunch of event types that I have no clue what they mean.

It’s just a modem that I bought myself cause I upgraded my plan with my ISP to 1gb and the modem they provided couldn’t do those speed. But the modem does have a login page and says there was a SW upgrade that failed in the logs