• @Microw
    link
    82 months ago

    Also in a lot of cases it’s simply a waste of an employee’s time to answer basic questions on the phone all day long. Robots should be able to do that better. But I do agree that customers should be trapped on hold for 30 minutes.

    • @Viking_Hippie@lemmy.world
      link
      fedilink
      9
      edit-2
      2 months ago

      But I do agree that customers should be trapped on hold for 30 minutes.

      …You’ve worked in customer service, haven’t you? 😛