I tried getting season tickets for a local baseball team but the ordering system was quite literally designed for old people and was driving me insane:
there’s no actual order page online, just this ‘contact us for info!’ button where you have to write them a bespoke little email - like, to a person, not just a form to fill out - and I did that and the dude ///called me//// and didn’t answer when I tried to call back — why for the love of God take this to the phone?? I emailed them!!! I didn’t even want to email them, i wanted to fill out a webpage and put my credit card in! and they throw up all these smarmy sAlEsMaN roadblocks, like jesus man
like is this seriously meant to be like ‘oh that’s such good customer service’ to someone?
In MLB, Season tickets holders are personally handled by an agent from the team’s ticket office. Some MiLB clubs might do the same.
It’s supposed to make the experience feel more premium.
Just tell him you’d prefer a more “carvana-like” experience.
It’s definitely old-fashioned, but baseball is notoriously slow to change.