Hey techsupport,

I was tasked with rebuilding the website of my place of work so that we can move away from a costly squarespace subscription. I’ve managed to build the site, upload to github and deploy via netlify, but I think I made a mistake while setting up the DNS.

The domain is still registered with squarespace (for the meantime) so I tried to point the domain to the netlify page. Netlify provided me with the IP for an A entry to add to my settings in Squarespace. I’m pretty sure the entry in itself is correct:

my-domain.com | A | [netlify-IP]

www.my-domain.com | A | [netlify-IP]

However, even after 24h, the website is not reachable under the domain name. Are there some other settings typically necessary to make it work?

I deleted the default Squarespace-DNS-entries, maybe I accidentally deleted an important setting?

Thank you for helping a noob out!

  • Vlyn@lemmy.worldEnglish
    2·
    1 year ago

    You forgot about IPv6 (AAAA entries). Maybe that’s the issue?

    And dumb question: Just because the website doesn’t work doesn’t mean it’s DNS. When you ping the domain, what IP do you get?

    • woland@lemmy.worldOPEnglish
      1·
      1 year ago

      Apparently, only the A entry is necessary, as the provided IP will perform the redirect .

      When I try to ping the domain I get ping: cannot resolve my-website.com: Unknown host. Could that be a sign that perhaps it will take some more time to propagate?

      • Grabbels@lemmy.world
        2·
        1 year ago

        Well if it didn’t propagate properly it’d still point to squarespace, which it also doesn’t do. Are there still AAAA entries that haven’t been removed yet maybe? DNS does properly function without ipv6, granted that there’s no entries for it and the ip address used for the A entry is in fact an ipv4 one.

        • Mind sharing the ip address you’re trying to point to?
        • What service are you using to manage dns? Some services (like cloudflare) have some settings on by default that require the pointed to ip to have a valid SSL certificate.
        • woland@lemmy.worldOP
          1·
          1 year ago
          • There are no other AAAA entries in my settings.
          • Netlify’s load balancer’s IP address they tell you to use for the A-entry is: 75.2.60.5.
          • Sorry if I misunderstand the question, but is Squarespace the DNS-service in this case? Or their default DNS-service?
    • kowcop@aussie.zone
      21·
      1 year ago

      What records do you have in the dns? You can’t ping domain.com unless you have something like an @ record which creates a record for the domain itself. In your dns if you have a www record, try ping www.domain.com