I had some performance problems. Suddenly, steam deck lost about 60% of its performance in games. My troubleshooting didn’t help. After that, I contacted steam support. We were talking for about a week, but nothing helped, so they agreed to send me a replacement.

I have to say… The fresh vent smells even better than I remember.

  • Julian
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    1 year ago

    They sent a full replacement after 1.5 years? Damn that’s some good support.

  • CalcProgrammer1@lemmy.ml
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    1 year ago

    I had to RMA mine at the beginning of the year for pretty much the same issue. It would throttle the CPU to like 400MHz in any sort of gaming workload no matter how light. I reinstalled the OS, reset the BIOS, battery storage mode, even unplugged the battery and plugged it back in but nothing fixed it. Valve sent me a brand new unit in its place. Valve’s RMA is top notch. Mine was only around 6 months old at the time so 1.5 years is awesome that they’re still doing it.

    At least we know all the returns aren’t just being scrapped now that they’re selling official refurbished units. That’s where all of the RMA units are going I suppose.

    • Cossty@lemmy.worldOP
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      1 year ago

      Yep, the same thing, but I think it was something with the GPU. It was always at 100% and ±230 MHz. When I turned on “Manual GPU Clock Control”, but let the slider at 1600 MHz, GPU clock went up, but GPU utilization went down.

      • CalcProgrammer1@lemmy.ml
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        1 year ago

        Yeah, that looks like the same issue mine had. I read that it was an APU firmware/BIOS bug. Hopefully the newer units have patched firmware to fix this. In my case it started happening after I let the battery completely die and didn’t charge it up for a month, so I’ve been more careful about keeping mine charged up now.

        • crisinho@feddit.de
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          1 year ago

          I actually had that problem a couple of days ago and was able to fix it myself by using the steam OS “main” channel instead of stable. The main channel is probably close to alpha. After that I could go back and it stayed fixed. So it seems that the new software indeed solved this problem.

    • _haha_oh_wow_@kbin.social
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      1 year ago

      That’s a little concerning but glad to hear they made it right. Kinda sounds like a thermal issue of some kind maybe…

  • Macaroni_ninja@lemmy.world
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    1 year ago

    My joystick started squeaking after 14 months and the buttons started to register twice while pressed once. Steam support told me they are willing to fix it for like 200 USD, but no warranty after 1 year. It was a pleasant conversation but I hoped to get it fixed for free (I know its unreasonable after warranty) Glad to see they still making some exceptions. Good for you!

    I decided to buy my own buttons and replace them for a fraction of the cost.

    • CalcProgrammer1@lemmy.ml
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      1 year ago

      I’m guessing they RMA’d this particular one because I think it is a firmware bug. Hopefully a firmware bug that has since been fixed in newer hardware revisons/BIOS updates. My old one ran into the same issue after 6 months and Valve basically offered an immediate RMA when I described the issue.