It is a demo, it is free, but free titles are treated the same in the users’ accounts. So if the user didn’t want a content removed from his/her account, they should not have done it. And the type of question you made before is usually followed by “but if it’s free, then there’s no problem”, so my answer was meant also as an anticipation of that.
And the type of question you made before is usually followed by “but if it’s free, then there’s no problem”
Whether it is a problem or a violation of their principle seems subjective and up to the individual. But it’s certainly an important factor to note, if we are going to be calling them out for hypocrisy.
So the complaint here is that there was a demo of a game that people got for free and they removed it. Did I get that correct?
No. You ignored the receipt part.
And also the part that they keep quiet about their issues that end up hurting customers, which, if it’s not clear, isn’t exactly uncommon.
So they paid for it? Or it wasn’t a demo? Which part makes the answer a “no”?
It is a demo, it is free, but free titles are treated the same in the users’ accounts. So if the user didn’t want a content removed from his/her account, they should not have done it. And the type of question you made before is usually followed by “but if it’s free, then there’s no problem”, so my answer was meant also as an anticipation of that.
Whether it is a problem or a violation of their principle seems subjective and up to the individual. But it’s certainly an important factor to note, if we are going to be calling them out for hypocrisy.