The business is run by people who are stakeholders relying on the labor of non-stakeholders. No one will cheer for a team if they are required to be there. Does the beer guy in a kiosk have to cheer for the team? Nope. Why is it surprising that the people who don’t get represented are unenthusiastic about the success of that business?

And to preemptively answer the thoughtless: Fuck the money. Money has caused so much shit to corrupt and lose meaning that getting paid is not enough. In a world where having a job means eating, people will have a job. But it doesn’t mean people like or support that job - it is literally only a paycheck. If the job causes grief or enables toxic behavior like the traditional employer/employee relationship, then the money isn’t worth it.

Business leaders have lost the human connection to both the people who use the business and those who work it. The lack of common sense AND respect for those who work is evident to even the most basic laborer. Be kind to those working for you and they will work harder. Be unkind and expect that same unkindness back through lack of business. At this point being a business leader is tantamount to being a petty tyrant who must be defied. Be kind, do good. Money will follow people and people go where they are welcomed. Workers are people too.